How do the online vehicle catalogues work?

• You will find our vehicle catalogues under the respective models. Simply select the required assembly and then your specification. In our detailed assembly drawings, you can easily select each part individually and add it to your shopping basket immediately. If you have any questions, please do not hesitate to contact us.

In which languages can I place my order?

• Our website is available in German, English, Spanish, French, Italian, Dutch and Portuguese. Simply select your language from the menu bar at the top of the page. You will be supported by several of our native speakers in each language, ensuring that you can communicate clearly and confidently at all times.

Can I also pick up my order on site?

• You are welcome to visit our shops in Buchholz/Ww, Düsseldorf or internationally in Oviedo (Spain) and Turin (Italy) and pick up your order on site. Our colleagues always look forward to hearing your stories and will be happy to give you advice for your classic car.

How can I change my email address?

• To do so, log in to your account on our website. You can update your details at any time under the ‘Your profile’ tab.

How can I change my delivery or billing address?

• To do so, log in to your account on our website. You can update your details at any time under the ‘Addresses’ tab.

Can I make a note of certain parts for later?

• If you would like to save a product for later, click on the ‘Add to wishlist’ button on the product page. You can use the same button to remove the item from your wishlist. You can find the items in your wishlist in your customer account under ‘Wishlist’. There you can add the items directly to your shopping cart or remove them.

How do I order a part from LIMORA?

• The ordering process is very simple. Once you have found the right item, simply add it to your shopping cart. You can then continue browsing the shop or proceed directly to checkout. Check all the details when completing your order and click on ‘Submit order’.

Which payment methods do you accept?

• You can pay by credit card, PayPal, cash on delivery, voucher, or in cash or by card when you collect your order. You can find all payment information here.

Where can I find the invoice for my order?

• We will send you the invoice for your order by email. Please check your spam folder if you cannot find the email. Please note: Invoices are sent exclusively by email. We stopped sending invoices by post in 2021 and now send them by email. You will receive your invoice as soon as we have handed over your parcel to our shipping service provider.

Are there specific regulations for custom-made products?

• For custom-made products, such as individualised interior fittings or special seat belts, we will provide you with a colour sample of the selected material in advance. If you are satisfied with the sample, please confirm your decision in writing and we will begin production. A deposit of 50% is due upon receipt of confirmation. After this point, the order cannot be cancelled. Please note that custom-made and made-to-measure products cannot be exchanged or returned. We ask for your understanding, as production is started promptly and specifically for you.

How long will it take for my order to arrive?

• That depends on the individual items. The majority of our product range is available for immediate dispatch from our central warehouse. We dispatch 96.3% of all orders on the same day and they arrive the next day. However, there are also items that take a little longer. These include, in particular, large or rare spare parts or custom-made products. In these cases, we are dependent on the delivery times of our suppliers, which we unfortunately cannot speed up. However, on request, we will be happy to provide you with an approximate delivery time or endeavour to organise the part for you as quickly as possible! If you have any questions about your order, please do not hesitate to contact us at any time.

How much are the shipping costs?

• You will be informed of the shipping costs during the ordering process before submitting your order. In certain cases, shipping costs cannot reasonably be calculated in advance. We will inform you of this when you place your order. All information about our shipping can be found here.

Which shipping provider will deliver my packages?

• We ship all parcels with UPS or DHL. All express shipments are handled by UPS. All freight shipments are shipped with Dachser. Freight shipments are always scheduled by the service provider. A member of our team will contact you by phone to arrange a delivery date.

One of my items hasn't arrived, what should I do?

• No need to worry, sometimes certain parts may take longer, especially large or rare spare parts or custom-made items. Please check your invoice in advance – it will be sent by email as soon as your order leaves our warehouse. You will find information about possible backorders (item is not in stock and will be ordered immediately) on the last page of your invoice. If you cannot find any information there, please contact us by telephone or email. Backordered items will be delivered free of charge. We understand that this can be annoying and would like to apologise for any inconvenience caused. We appreciate your understanding and will ship your outstanding order as soon as the item is back in stock.

I would like to return my order. How does the return process work?

• If you wish to return a product – e.g. because it does not fit or was delivered incorrectly – there are two options: 1. Contact us by telephone: Please give us a quick call and let us know what you would like to return. We will then send you a return number and all further information. 2. Use the online cancellation form: Alternatively, you can fill out our cancellation form. As soon as we have registered your return, you will receive detailed instructions on where to send the goods (usually our warehouse in Buchholz). Please ensure that the incorrectly delivered products remain in their original packaging and that all labels are legible. Important: Please enclose a copy of the invoice or a short note with your contact details with your return. This will enable us to quickly identify and process your return. Once we have received and checked the goods, you will receive a cancellation confirmation from us.

What are my rights in the event of return and cancellation?

• You have the right to withdraw from the purchase contract within fourteen days without giving any reason. All information regarding your right of return and withdrawal can be found here.